Have you been receiving unsolicited phone calls from USA Security Promotions offering “Free 3-in-1” Security Systems

It as come to USA Security’s attention that USA SECURITY PROMOTIONS, LLC has been auto dialing customers from the following numbers: (360) 474-3278, (971) 220-1121, (260) 969-9387, (253) 246- 8573, (406) 219-2103, (206) 496-0439, (503) 457-1367, (859) 757- 2867, and (503) 468-5110 offering free 3-in-1 home security systems.  Many of the homes dialed are on the National Do Not Call Registry.  USA Security has been called several times by individuals contacted by USA SECURITY PROMOTIONS, LLC, stating that they were harassed, treated rudely, and repeatedly called back after asking to opt out of the program.
 
USA Security (US, WE) are not USA Security Promotions, LLC, and WE are not autodialing home owners.   WE are doing everything in our power to rectify the situation.   Below is the legal complaints USA Security has made toward Robert Newkirk III, ISI Alarms, and USA SECURITY PROMOTIONS, LLC. 
 
  
TO: Robert B. Newkirk, III
Registered Agent
USA Security Promotions, LLC
P.O. Box 2536
19810 W. Catawba Ave., Suite E
Cornelius, NC 28031
Managing Principal
USA Security Promotions, LLC
310 N. Front Street, Suite 3-340
Wilmington, NC 28401

Re: Unlawful Telemarketing Campaign on Behalf of USA Security Promotions, LLC and lSI Alarms NC, Inc.

Dear Mr. Newkirk:

I am counsel for USA Security, Inc. – a Minnesota-based, nationally-renowned, business that has been providing residential, commercial and enterprise customers with security solutions for the past ten years. In recent months, my client has been forced to respond to angry consumers who have received telemarketing calls from a company purporting to be “USA Security.” Because USA Security, Inc. has never engaged in any telemarketing activities, it is impossible that these consumers were contacted on behalf of my client.

Our investigation into the telemarketing calls at issue has revealed the following details:

  • A North Carolina-based company called USA Security Promotions LLC is behind the telemarketing campaign at issue.
  • Records on file with the North Carolina Secretary of State indicate that you helped form USA Security Promotions LLC on March 5, 2013.
  • These records further indicate that you currently serve as the company’s registered agent.
  • Separate records on file with the North Carolina Secretary of State indicate that you also helped form a company called lSI Alarms NC, Inc. on May 23, 2006. These records indicate that you still serve as lSI Alarms NC, Inc.’s registered agent.
  • Beginning sometime prior to April 2012, LSI Alarms began making telemarketing calls to consumers throughout the country (most of whom were on the Do Not Call Registry) from multiple numbers including (360) 474-3278, (971) 220-1121, (260) 969-9387, (253) 246- 8573, (406) 219-2103, (206) 496-0439, (503) 457-1367, (859) 757- 2867, and (503) 468-5110. During these calls LSI Alarms would offer to install “free” home security equipment in exchange for the homeowner’s agreement to place a promotional sign in front of the home. The overwhelming majority of people who were contacted as part of the telemarketing campaign viewed the ,calls as aggravating, harassing and frightening. During these calls, lSI Alarms stated that it had received consumer contact information from local law enforcement because of high crime rates. lSI Alarms also used the names “Honeywell Security,” “Security Promotions,” “General Electric Security,” and “Security Call Center” as part of its marketing efforts to unsuspecting consumers.
  • In or around April 2012, the security division of Honeywell nternational was informed about the telemarketing campaign being perpetrated by lSI Alarms. Upon information and belief, Honeywell’s legal department was forced to deal with lSI Alarms over the course of the next several months to prevent any future unauthorized use of Honeywell’s name in connection with the ilegal telemarketing campaign.
  • Due to Honeywell’s efforts, and the consumer backlash that arose throughout Internet consumer protection websites, lSI Alarms was forced to alter its operating plan. Specifically, it appears that USA Security Promotion LLC was formed six months ago as a specific means of concealing the true origin of the ongoing, unwanted telemarketing activities by lSI Alarms NC, Inc.
  • Over the past six months, USA Security Promotions LLC has been using automatic telephone dialing systems and pre-recorded marketing messages to contact consumers throughout the country (most of whom are on the Do Not Call Registry) from multiple numbers, including but not limited to (815) 687-8487, (857) 444-5657, (210) 571-1334, (214) 396-5520, (302) 257-5917, (302) 394-9976, (402) 952-4444, (404) 719-4368, (409) 316-6010, (410) 575-1863, (425) 999-4085, (480) 635-8400, (651) 333-4193, (815) 687-8527 and (857) 444-5657. The pre-recorded message identifies the calling party as “USA Security” -rather than USA Security Promotions LLC – and states, consistent with the marketing campaign fostered by isi Alarms, that callers have been chosen in connection with a special offer for home security equipment. Again, the overwhelming majority of people being contacted as part of the telemarketing campaign view the calls as aggravating, harassing and frightening.
  • When consumers return calls to the aforementioned numbers (e.g.,(815) 687-8487), they receive a message that says “Hi, if you’re calling to learn more about the offer for a free 3-in-l wireless home security system for your home, please press 1 to speak with a representative. If you would like to be taken off of our calling list, please press 2.” If consumers press 1, they are told by a representative that the alarm system is the “2013 General Electric system,” and that a specialist wil visit their home to discuss monthly fees upon installation. If consumers press 2, the call terminates without any confirmation that the consumer has been removed from the calling list. In fact, many of the consumers who press 2 continue to receive unwanted calls up to ten (10) times per week from USA Security Promotions LLC.
  • On more than one occasion consumers have discovered your affiliation with USA Security Promotions LLC and have contacted your office in an effort to remove themselves from the automatic telephone dialing system. Ironically, in these instances you not only publicly disavowed affiliation with USA Security Promotions LLC, you threatened consumers with harassment lawsuits if they continued to call your office.
  • As a result of the disingenuous denials you posted online in response to consumer concerns, many individuals have taken to the Internet to obtain more information about “USA Security.” My client’s website is the first result listed when consumers perform a Google search for “USA Security.” Consequently, my client has spent an inordinate amount of time (1) explaining that it is not responsible for the calls, (2) confirming that neither it, nor its various partners (e.g., Honeywell), have any affiliation with the telemarketing campaign, and (3) attempting to protect and/or restore its goodwil and reputation within both the security industry and the public at large.

Based upon the foregoing details it appears that USA Security Promotions LLC and/or lSI Alarms NC, Inc. are in violation of numerous laws, including but not limited to the following:

  • USA Security Promotions LLC is actively violating the Telephone Consumer Protection Act (47 U.S.c. § 227) by, among other things, using an automatic telephone dialing system to make repeated, unwanted pre-recorded commercial calls to residential and cell phones belonging to consumers on the Do Not Call registry;
  • lSI Alarms NC, Inc. changed its name to USA Security Promotions LLC in a concerted effort to confuse the public by illegally trading on USA Security, Inc.’s longstanding name, goodwil, reputation and vendor relationships in violation of the Lanham Act (15 U.S.c. 1125(a)), North Carolina’s Deceptive Trade Practices Act (N.C.G.S. § 75-1.1) and Minnesota’s Deceptive Trade Practices Act (Minn. Stat. 325D.44);
  • USA Security Promotions LLC is actively violating and the Telemarketing Sales Rules (15 U.S.c. § 1601 et seq. and 16 C.F.R. § 310) by misrepresenting its affiliation with, or endorsement or sponsorship by, USA Security, Inc.; and
  • USA Security Promotions LLC is actively violating and the Telemarketing Sales Rules (15 U.sc. § 1601 et seq. and 16 C.F.R. § 310) by engaging in abusive telemarketing acts that deny or interfere with consumers’ rights to be placed on do no call lists.

Please be advised that, by copy of this letter, I am alerting the following individuals/organizations to the activities carried out by isi Alarms NC Inc. and USA Security Promotions LLC:

  • Lois Greisman, Associate Director of the FTC Bureau of Consumer Protection Marketing Practices Division;
  • Federal Communications Commission, Consumer and Governmental Affairs Bureau, Inquiries & Complaints Division;
  • Tom McKay, Vice President and General Manager at RNC Telecom Services of Ilinois, LLC (to advise about USA Security Promotions  LLC’s use of RNC Telecom Services telephone numbers for purposes of conducting the aforementioned telemarketing activities)

On behalf of USA Security, Inc., I hereby demand that USA Security Promotions LLC immediately refrain from all future use of “USA Security” as part of its telemarketing script, discussions and/or materials. Any further use of USA Security, Inc.’s name in connection with USA Security Promotions LLC’s unlawful telemarketing activities will result in immediate legal action. Please contact me by 5:00 p.m. CDT on October 18, 2013 to confirm receipt of this letter and USA Security Promotions LLC’s intent to forego from any further use of my client’s name. If I do not hear from you by that time, USA~ will proceed accordingly.

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  1. #1 by John P consumer on January 14, 2014 - 12:24 am

    After numerous calls from USA Securities LLC in North Carolina, I contacted the phone number from the 815 area code and and was assured the number they were calling would be removed from their calling list. After receiving several more calls I again contacted the company on January 13th 2014 at approximately 6:05 p.m. I once again was told after requesting a supervisor “coincidentally you have reached a supervisor”. as I tried to explain to this representative I have been told this before as well as that the number would be removed from the list, the representative continually cut me off mid sentence using phrases like “I’ll tell you what” and “how about this”. I advised the representative I am not interested in bargaining with telemarketers and requested to speak to his superior the floor manager. after a brief hold a gentleman if I’m self as Jonathan came on the line claiming he was the floor manager. he also stated in this conversation he had 47 people under him. I requested his extension or employee number which he never provided. I pursue the issue stating I’m sure there’s more than one man named John or Jonathan and his location and he must have some identifying number with his company. his only response was that he was the only Jonathan coincidentally enough. I then requested the address of this company. I had made this request in my previous call to no avail. this man named Jonathan who claimed he was the floor manager told me my request for the address could not be fulfilled because,and I quote, “that information is classified”. this floor supervisor name Jonathan did not even pronounce the word classified correctly. I’ve been asked him if he was refusing to provide me with the company’s address. I was put on hold momentarily, and someone came back on the line calling me by the name the phone was registered to. I advised him I am NOT that man but I’m calling on his behalf. He then presumptively said you must be his counsel or something to that effect. obviously my use of the phrase on behalf must have caused him to make this assumption. In no way did I ever misrepresent myself as such and continued to ask him to provide me with the address for his company. when repeatedly he did not comply by then ask him so you are refusing to provide me with the address of your company is that correct. He said no he was not refusing but never provided me with the address. Instead he began to talk over me telling me the same thing I was told in my previous call, that he had just removed this number from the list. I again requested the address to no avail. I advised him I would give him the benefit of the doubt once again. I went on to advise him that if this number received one more phone call, I would explore every legal avenue available to me to remedy this situation and make the calls stop. I then bed him good day and terminated call.

  2. #2 by Mark Mazurkiewicz on March 3, 2014 - 10:19 pm

    Dear Sir:

    I received an auto dial call today at (716) 805-3310 from a man who identified himself as Chris Johnson from USA Security Promotions (815) 687-8515 at 4:47 PM on 03/03/2014. I immediately told him that I wasn’t interested and he hung up without another word. My wife received several calls from them last week and told them she wasn’t interested. She also called them several times and selected option 2. I found your post, I understand and I’m not blaming you but we would like them to stop calling.

    Sincerely,

  3. #3 by rawjr13 on June 25, 2014 - 12:39 am

    They are still making calls to people on the Do Not Call list in Maryland as of 5 minutes ago.

  4. #4 by b on July 23, 2014 - 11:41 pm

    I just received my second unsolicited call today from someone claiming to be USA Security. She said her name was Jill and offered free security and installation. The number she reached on is 870-630-8051, which is a temporary number while work is being done on my regular phone line. How they got this number, I do not know. The last number they called from is 1-870-275-4038. Notice how they a using a phone line that is in my area code but I have never heard of this company.

  5. #5 by Raleigh on August 19, 2014 - 6:41 am

    This site was… how do you say it? Relevant!!
    Finally I’ve found something that helped me. Appreciate it!

  6. #6 by Gmailtothegmail on January 13, 2015 - 9:49 pm

    I hate this company they call me over and over again day after day multiple times a day. it’s a full on scam and they are breaking the law not to mention have no business tact or ethics.

    Therefore I call them over and over again, whenever I have a free moment. I suggest we rise up! Flood their call center with useless calls that wastes their time and money. Tell them you got their number from the do not call registry and wanted to call them to offer them a product. a free cruise, a jelly of the month club, whatever. When I waste their time it brings me a tremendous amount of joy for some reason. It will bring you the same joy I’m sure.

  7. #7 by Gmailtothegmail on January 13, 2015 - 9:50 pm

    Sorry I realized I didn’t include their number: 323-657-0074

  8. #8 by Adam on April 10, 2015 - 4:36 pm

    I plan on stringing them along next time and when their representative shows up I will extract from him
    1) The name of the company he works for.
    2) The contact information for his supervisors
    3) Any cash he may be carrying
    3) Several of his teeth

  9. #9 by Elizabeth on April 29, 2015 - 7:47 pm

    They’re still doing it called me 2 times in a row on 4/29/2015

  10. #10 by Acacia on June 17, 2015 - 9:51 pm

    I just got a call on 6/17/2015 with the same scam!

  11. #11 by Cody Thibault on July 15, 2015 - 6:38 pm

    They have been calling me about 3-4 times a day, or more, they hang up immediately if you press 2, if you finally get to a human (something I’ve only managed to do once), they tell you that you’ve been removed and will no longer be contacted, and yet the calls continue. Is there a class action suit against the company? They’re driving me insane, and jeopardizing my job, as I work in security, I have to have my cell phone on at all times, and these calls are getting to the point where they are seriously interfering with my work. Please, somebody help me figure out how to make these stop, or how to join a case against them. I have phone records to prove how often they call me.

  12. #12 by Evil Doer on November 2, 2015 - 8:14 pm

    This happens to me at least once a day for the last 2 years.

  13. #13 by Julianne on December 3, 2015 - 3:47 am

    I am on the “do not call” registry, & I am being DAILY by these idiots. Have been for MONTHS! Help me! How can I make them stop??? I feel completely violated – is there no law that can be inforced here to protect us??

    • #14 by adam gibson on January 17, 2016 - 9:20 pm

      enforced not inforced. You are not being “completely violated” unless they are coming to your house and raping you. You are being annoyed and bothered. Why would you want the government to get involved to protect you? The government can’t keep terrorists out of the country much lest stop a phone scam. With a little bit of subterfuge , you can get a callback number and dish out the grief. I made an appointment with their installer. When he showed up I set my dogs on him. They pinned him to a tree and he pissed himself. Talk about violated! I extracted his bosses name and number then lectured him about the crummy job he had. Had a lively discussion with his manager about robo calls.

      • #15 by dave hamel on June 8, 2016 - 2:20 pm

        Sweet!

  14. #16 by Caitlin on January 15, 2016 - 3:08 pm

    I just got a call on 01/15/16 from (513) 725-1667. I was also called by the same number on 01/12/16. This needs to stop. UGH. When I call back, I can’t even get a person on the phone.

    • #17 by Stephen on February 4, 2016 - 3:59 pm

      @Catilin, I am getting calls from the same (513) 745-1667. The recorded message technology is getting better. For about 2 seconds, i thought i was actually talking to a real person. I promptly hung up.

  15. #18 by Shawn @ HomeSecurityList on February 9, 2016 - 4:43 pm

    Our information source at HomeSecurityList says that there are innumerable complainst against them and it’s not also BBB accredited. In Dublin itself 31 complaints are registered against them. It seems they are sort of scam.

  16. #19 by HomeSecurityList (@homesecuritylst) on February 11, 2016 - 4:14 pm

    Our information source at HomeSecurityList says that there are innumerable complaints against them and it’s not also BBB accredited. In Dublin itself 31 complaints are registered against them. It seems they are sort of scam.

  17. #20 by jmj0012@gmail.com on February 22, 2016 - 4:25 pm

    They just called me from (240) 245-9503 says it’s from Glenn Dale, MD. I hate these people! I am on all the don’t call lists that I know of. Why can’t some gov agency stop these people?

  18. #21 by adam gibson on February 22, 2016 - 9:05 pm

    Call 877 746 2559 ext 4296 or 214 447 7468 and jerk them around. Send them to an empty lot. Replay their robo call over and over. Call them and remind them what losers they are.
    Prank them with soundboards until they have to change their numbers.
    Quit your sniveling and whining. Don’t get mad, get even.

  19. #22 by Iron on March 17, 2016 - 4:58 pm

    12:35p 3-17-16 received call stating they were from USA Security Promotions, and “how am I doing today sir?” I replied “shitty, how you dooooin” in my best New York / Jersey accent. The “lady” immediately hung up on me. When I tried to call back the number was not in service (360) 474-3296 from Marysville, WA.

  20. #23 by Bo on March 18, 2016 - 12:38 pm

    I just received a call from 703-775-8002 (Virginia). After hearing that the call was from Security Promotions, I asked to be placed on the Do Not Call List. She said “NO”. “With home security systems this inexpensive, why wouldn’t you want one.” I then told her that it was against the law to refuse to put me on the DNCL and she said “Ok, I will be happy to place you on the do not call list, have a nice day.” It was only then that I realized it was a recording.
    I believe this is the second or third call from them.

  21. #24 by Chris on April 22, 2016 - 6:29 pm

    I am also being harassed by this company I’ve ask time and time again to stop calling me also I’m registered on the do not call list. I don’t know what to do anymore

  22. #25 by Kris on May 3, 2016 - 3:15 pm

    Also got a call from the same company at 404-400-6662

  23. #26 by David Wilcomb on May 13, 2016 - 7:53 pm

    Happening on Phoenix too. Exactly same practices and pitch but number is 636-323-5172. As many as five calls a day.

  24. #27 by John on May 21, 2016 - 9:58 pm

    You can contact your states AG office, the BBB, consumer protection, and he many other potential options but when this company won’t give you their name, their license number, or their address, these agencies can’t do much. Even if you get their name your complaint will be placed at the bottom of the file and will likely never be addressed.

    There are ways you can win however. Simply call the company, have them schedule an appointment to come to your home to recieve the consultation, give them the address of an empty lot, and before you hang up let them know that you have three friends that also want a security system. Then give them the name, address, and phone number of the three following people.
    President of your local BBB
    President of your state Consumer Protection Agency
    State Attorney Generals office

    Once they start getting all of these calls, action will take place and these dirt bags will be shut down.

  25. #28 by Susan Ives on May 25, 2016 - 7:42 pm

    I just received a phone call, from 1-404-400-6662 and I answered, there was nothing but dead air…now this has been going on for months and months now. I called the number back and got a recording saying that if I was calling back to get information on the 3 in 1 wireless security system, press 1…lol..so I did…
    it again said that if you would like for information, press 1…so again…I did….
    then a man in a very noisy room comes on the phone… and says that his name is “Bob” with a very thick India accent…talking about the wireless home security system. I asked him what the cost would be and he said that for that he would have to connect me with a ” security specialist”.
    and wanted to know if I was the home owner…I did not answer that question. Instead I asked him what state he was calling from…he stated ” Dallas Texas”. at this time I asked the name of the company, to which he answered, ” USA Security Promotions LLC”.
    I then asked him what was the Companies BBB rating, to which he answered, “I do not know what that means, would you like to talk to an ” security specialist?” Again I did not answer him, instead I asked if there was a supervisor I could talk to which he replied ” look I only make the calls” that is my job. I hope some of this helps.

  26. #29 by Booya bo on May 31, 2016 - 8:07 pm

    Continuously calling from 269-775-0086. Reassured that my number would not be called going forward… BS.

  27. #30 by dave hamel on June 8, 2016 - 2:16 pm

    I’ve received several calls from these assists. They are calling front 203-760-0101. They have hung up when questioned. Next time I will have them come to my house. Then shove their system up theirs.

  28. #31 by Jack Klink (@jacklink01) on June 16, 2016 - 2:58 pm

    This same “company” now refers to itself as “Home Security Promotions”

  29. #32 by Rob Binkowski on July 15, 2016 - 6:25 pm

    How can I get the calls to stop

  30. #33 by Jack on July 28, 2016 - 4:15 pm

    Add the following numbers to the list they are using
    316 530 8028
    3195191170
    3132096202
    3074141009
    2149830836

  31. #34 by Sabrina on August 1, 2016 - 6:54 pm

    I am continously getting phone call from these people, everyday, two times or more a day, at all hours, how do I make it stop? The foreignor that answers the phone is rude and has cursed at me and won’t transfer me to someone who can make the calls stop. Everyday it’s a different number. I’m at my wits end.

  32. #35 by Drew Wisenkomph on August 3, 2016 - 8:51 pm

    someone tell me where this call center is please

  33. #36 by Jon Snow on August 11, 2016 - 11:59 pm

    Hey everyone you are gettin’ calls from TouchStone And Blue Boom
    They are 2 major calling centers behind all these calls from islamabad Pakistan they work for monitronics and they buy your information from your insurance companies you may sue them i can provide you all of their informations

    • #37 by USASecurity on August 25, 2016 - 2:06 pm

      Please do provide the information. thank you

  34. #38 by Julia on August 24, 2016 - 10:28 pm

    I have the same problem. I cannot block all their numbers. They call from a new one every time (up to 10 times a day) and talk to me very innApropreately, making nasty sexual remarks and sometimes being simply rude.
    How can it possibly stop?

  35. #39 by Araliss on November 3, 2016 - 3:16 pm

    They call my cell phone and house phone. I think I’m going to just change my cell phone number. The do not call list isn’t working for this company, and as many have said, they change up the number and state their calling from on a weekly basis. I block their number only to have a new number call to take its place.

    Curious, the one post says they buy our info from I sur ancestors companies. He needs stated what type of insurance. Who do you guys use. All State here for car and home. United Health care for medical. If there is any truth to his statement, maybe there is a pattern.

  36. #40 by How did they get my number anyway? on May 4, 2017 - 9:34 pm

    I’m in Pennsylvania and experiencing the same thing….can you say class action lawsuit??

  37. #41 by Robert Drastura on June 16, 2017 - 1:51 pm

    They are obviously back now, as “Home Security Promotions”, and are calling with the automated (usually Jessica) message, and from a number that Caller ID shows as my local area code and exchange, but calling that number back usually ends up with an angry person answering the phone since they are not the originators.

  38. #42 by Kevin on July 21, 2017 - 4:20 pm

    I keep getting calls from this organization, and when I go through the automated message to speak with a representative, I start to tell them to take me off their call list and get hung up on every time. This is the 10th time they’ve called me, and I’m on the do not call registry. Is there a class action lawsuit against these people? If so, I’d love to join in.

  39. #43 by chris b on September 26, 2017 - 1:49 pm

    They’ve called from (404) 354-1798 here in Atlanta area. I’ve seen many other 404-354-XXXX numbers from them.

  40. #44 by Michael on October 12, 2017 - 5:40 pm

    It looks to me that this very legal correspondence and all these complaints have NO EFFECT!
    Might as well scream in the wind…who’s listening?
    Today, Oct 10, 2017 I got the upteenth call here in the Waukesha, Wisconsin area.
    ( they used 262 / 442-8432. They always use 262-442 -xxxx so it looks like a valid local call. )

    Normally, I hang up, then wait a minute or two and call the number back. Usually, I’ll find that the Verizon message will state it’s a non-working number. But every now and then, someone does answer. They’re usually mad because they didn’t make the call and ask me to quit calling them.

    This latest phone number turned out to be valid..? Well maybe. I got a young girl’s voice mail.
    This USA Security Promotions commandeered someone’s phone number so they could sneak
    the call in under the radar..

    More importantly, why isn’t our state government’s NO CALL department doing anything to stop
    this abuse after all these years???! What good is their highly touted No Call list doing?
    So big deal: you register and put yourself on the state No Call list. You complain to some telemarketer company telling them to take you off their list, and that you are on your state’s
    No Call list and it means nothing; they continue to call you!

    Look how many years, back, these complaints have been registered,
    yet this telemarketing company continues to bother us. They can’t be put out of business?
    Come on, don’t tell me the state departments can’t find a way to follow these phone calls
    and get to the back office that’s producing them and put these folks in jail, once and for all!

  41. #45 by Peggy Davis on November 1, 2017 - 4:16 pm

    I am being harassed by this company. When will it stop? How can I get them to stop? I don’t even own a home to install a system in. Thanks

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